A purpose-built CRM that centralises your customer data, automates engagement journeys, and delivers real-time intelligence — so every interaction is personal, timely, and measurable. Built for brands and agencies who demand more than a spreadsheet.
Social Wiiv CRM gives you a single, unified view of every customer — combining contact management, audience segmentation, and automated engagement journeys into one platform built specifically for brands and agencies who need to move fast and personalise at scale.
From first interaction to loyal advocate, every customer touchpoint is tracked, recorded, and available in real time — so your team always knows exactly where each relationship stands.
Fully white-labelled. Your brand, your domain, your CRM — zero Social Wiiv attribution visible to your customers or team.
Every customer profile in one place — history, preferences, segments, and engagement scores all in a single view.
Build dynamic audiences based on behaviour, demographics, purchase history, or any custom attribute — updated in real time.
Plan and execute multi-channel campaigns across email, SMS, and WhatsApp — targeted to precise audience segments for maximum impact.
Whether you manage hundreds or hundreds of thousands of contacts, the Social Wiiv CRM scales with you — keeping every relationship personal, tracked, and actionable.
Every feature is included out of the box — no add-ons, no per-seat surprises. A complete CRM platform ready to deploy under your brand from day one.
A centralised contact database with full profile views — communication history, segment membership, engagement scores, purchase activity, and custom fields all in one place.
Build static or dynamic segments based on any combination of behaviour, demographics, purchase history, lifecycle stage, or custom tags — with real-time auto-updates.
Track opens, clicks, form completions, purchases, and event attendance per contact — building rich engagement scores that surface your hottest leads and most loyal customers.
Plan, execute, and measure targeted campaigns across email, SMS, and WhatsApp — with A/B testing, scheduling, and per-segment performance reporting built in.
Real-time dashboards and exportable reports covering segment growth, campaign performance, engagement trends, and conversion metrics — all in one place.
Connect your CRM to existing platforms — eCommerce, loyalty programmes, event ticketing, WhatsApp, and third-party tools — via a robust REST API with webhook support.
Stop juggling spreadsheets and disconnected tools. The Social Wiiv CRM centralises every customer record into a rich, unified profile — giving your team everything they need to build meaningful relationships at scale.
All contact data is POPIA and GDPR-compliant — with full consent management, opt-out tracking, and data retention controls built in.
Blanket messaging is noise. The Social Wiiv CRM lets you build precise, dynamic audience segments so every communication feels personal — increasing open rates, conversions, and long-term loyalty.
All segments integrate directly with the journey builder and campaign tools — so targeting your audience takes seconds, not hours.
Real-time dashboards give you an always-current view of your audience health, campaign performance, and journey effectiveness — so you can act fast and improve continuously.
All analytics are available in real-time — no data exports, no waiting, no manual reporting.
Reports can be exported as PDF or CSV and scheduled for automatic delivery to your inbox — daily, weekly, or monthly.
Your logo, brand colours, custom domain, and identity throughout the entire CRM. Your team and customers will never see the Social Wiiv name.
Zero Social Wiiv attribution
Connect the CRM to your existing platforms — event ticketing, loyalty programmes, eCommerce, WhatsApp, and third-party tools — via a comprehensive REST API with webhook support.
REST API with webhook support
Built-in consent management, opt-out tracking, data retention policies, and audit logs — so your CRM stays compliant with South African and international data regulations.
POPIA · GDPR · ISO 27001
See how Social Wiiv CRM can centralise your audience, automate engagement, and surface the insights you need to grow. Book a personalised demo with our team today.